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Case Management Program Coordinator- Ritter Center- Supervise Team!

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Case Management Program Coordinator- Ritter Center- Supervise Team!

~~Ritter Center~~Preventing homelessness in our community~~
 Who We Help

Each year, Ritter Center assists more than 4,000 people living in Marin County. We serve low-income and no-income individuals and families who are without a home or at-risk of becoming homeless.

~~Case Management Program Coordinator

Position Summary:  The Case Management Program Coordinator supervises and leads a team of case managers helping low-income and homeless clients. This position is responsible for overseeing Ritter Center’s  case management services and contract compliance including general case management services; jail release planning; rapid disability enrollment; representative payee  services ,client financial management. The position also ensures timely and accurate database data entry and quality and contract compliance/reporting . The Case Management Program Coordinator is a vital member of Ritter Center’s dynamic integrated multidisciplinary team of medical professionals, mental health and substance use counselors, case managers and a street chaplain.


 Supervise comprehensive team of case managers with diverse responsibilities to ensure effective case management services
 Participate on multidisciplinary team to create and update treatment plans for patients with complex conditions.
 Represent organization at community meetings when requested by Director of Housing and Case Management or Executive Director.
 Oversee all case management record-keeping and documentation, including grant and contract compliance/reports.
 Ensure excellent data quality and complete data entry into the Homeless Management Information System (HMIS) database and other information systems.
 Lead case management team meetings.
 Assist clients with independent living skills and provide additional supports as needed.
 Collaborate with Social Service agencies to ensure appropriate supports for people in need
 Meet with supervisor and attend staff meetings and trainings as scheduled.
 Knowledge of and adherence to Ritter Center’s goals, objectives, policies and procedures.


 Bachelor’s Degree or higher.
 Must have past experience supervising a team or overseeing other case manager's

At least three years’ experience working in case management/social services with the homeless and low-income population; experience with social services in Marin is a huge plus.
 Strong organizational skills and ability to multi-task.
 Understanding the needs of low income and homeless individuals and families.
 Strong people management and communication skills.
 Capacity to communicate clearly and remain calm with individuals in crisis
 Ability to be empathetic and compassionate with clients who may have chronic physical and/or behavioral health conditions combined within a framework of appropriate boundaries
 Intermediate computer knowledge required; proficient with Microsoft Office Suite as well as accuracy in database entry;
 Need to possess a valid and clean CA driver’s license
 Bilingual English/Spanish is a plus, but not required

 Write about the client here.

Related Keywords:
case manager, non-profit