If you are an energetic, self-motivated and task-oriented customer service leader looking for an opportunity to develop a service department and keep your hand in the action, look no further than IDEX Health & Science for your next career opportunity! In this newly-created and very hands-on role, you will establish the daily functions of customer service and order handling while actively working in the capacity of a senior customer service representative for our largest, most strategic accounts. This is a position for the manufacturing customer service professional with the vision and tenacity required to establish a function based on industry best practices.

As IDEX Health and Science – Middleboro, we are home of Sapphire Engineering and Isolation Technology products serving analytical instruments, biotech, and IVD markets.  We recently built a best-of-class 80,000 square foot facility in Middleboro, MA, near the 495/44 intersection. We are part of the Northbrook, IL based IDEX Corporation, a $1.4 billion applied solutions company with nearly 5000 employees and operations on six continents. Together we serve a highly diverse set of customers who look to our company to provide applied engineered fluidic and mechanical solutions to our exacting specifications, anywhere in the world. Although ours are the recognized brand names of the industrial world, we produce hundreds of products that touch people's lives every day.

As the Customer Service Leader in our brand new facility in Middleboro, MA, your primary mission will be to develop and improve upon existing customer satisfaction procedures and implement first-class customer service, sales order processing, customer inquiry processes and systems. Your breadth of customer service experience, preferably in the OEM supplier or medical device industry, will allow you to anticipate and manage events, trends, and challenges as they relate to customer service activity. While not required, working with an FDA regulated product will ease your transition into this role. Working with sales, finance, engineering, and manufacturing, you will ensure all orders are taken, processed and fulfilled accurately and in a timely fashion. Your familiarity with ERPs such as Visual or JD Edwards will provide you with the tools needed to track and improve our overall lead time performance, and to develop and maintain all computer reports relating to sales by customer, end user account, territory, region and by product.  Join Sapphire today and take your career to new heights with this exciting, ground floor opportunity!